• Customer Service Representatives
  • Business, Management and Administration
  • Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services.

    What do they typically do

    • Listen to customers' questions and concerns, and provide answers or responses
    • Review or make changes to customer accounts
    • Take orders, calculate charges, and process billing or payments
    • Follow up to make sure changes were made to resolve customers' problems
    • Handle returns or complaints
    • Record details of customer contacts and actions taken
    • Review and select standard responses for answers or solutions
    • Refer customers to supervisors or more experienced employees

    Number of Jobs

    Average Annual
    Job Growth +0.9%
    Job Opening 13,906

    Job Listings

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    View available jobs

    Education & Training

    • Education

      These occupations usually require a high school diploma.
      Associated Programs or Majors
      • NA
    Private Training Programs

    First Step

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    Next Step

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Video:Customer Service Representatives

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